BlueCard^®connection: Clarification on claims in web-DENIS with 17-digit numbers in ICN field

In a July 2016 Record article, we responded to a question about why claims in web-DENIS have a 17-digit number in the ICN field.

Our internal control number is 14 digits. But sometimes you’ll see our “710” Michigan plan code at the end of the ICN when you’re viewing claims in web-DENIS and on your ANSI 835 electronic claims receipt.

In July, we advised you to never include the “710” Michigan plan code when reporting the ICN on a replacement or void claim, or when completing the Medical Record Routing Form.

But since that time, we’ve learned that adding the Michigan plan code at the end of the ICN won’t affect how your claim or medical records are processed. The claims section of our online provider manuals have been updated to state that the ICN number can be reported with or without the “710” Michigan plan code.

For more information on the BlueCard program, including links and articles on online tools, reference the BlueCard chapter of the online provider manuals.

If you’re experiencing issues with the information provided in the BlueCard chapter of the online manual – or if you’d like more information on a particular topic – contact your provider consultant.

Want to suggest a topic to be covered in this series? Send an email to ProvComm@bcbsm.com and put “BlueCard series” in the subject line.