New mobile app for members helps improve productivity and patient experience

Blue Cross Blue Shield of Michigan’s new mobile app, which conveniently connects our members securely to their health care plan information from their smartphones, can help your office run more smoothly and improve patient satisfaction ratings.

Ask them to tap the app
When Blue Cross members are at your reception desk and don’t have their member ID card or don’t know their copayment, deductible or prescription information, you can tell them how to access the Blue Cross app. Then patients have their information readily available during office visits.

Using their smartphones, patients can:

• Download the Blue Cross app from the Apple App Store^® or Google Play™ using key word BCBSM**
• Create an account to gain access to medical information

The ID card feature on the app allows your patients to look up and confirm details such as:

• Contract and group number
• Customer Service numbers
• Copayments for office, urgent care and emergency room

No electronic health records?
No problem. The app also gives members full and instant access to their previous claims, including procedure codes so you can update records at point of service rather than having to follow up later with phone calls and letters.

It also helps you:

• Save time by eliminating the need to look up phone numbers or call Provider Inquiry
• Refer patients to providers and their contact information through the app's Find a Doctor search option
• Improve your patients’ experiences by keeping them informed and in control of their medical information
• Boost your Blue Cross quality ratings by encouraging patients to use the app to endorse your excellent service

Check it out

See what our mobile app can do at bcbsm.com/app.

**The app isn’t available for tablets yet and only available on certain operating systems.