Reminder: Get signature as proof of receipt

All Blue Cross Blue Shield of Michigan and Blue Care Network prescription drug programs require a signature as proof of receipt when a medication is dispensed. A signature from the member or his or her caregiver or representative is acceptable. Here are examples of proper proofs of receipt:

• A member’s signature on the pharmacy’s electronic or manual signature log
• A signature of a caretaker or other person who signs for delivered medication on behalf of the patient at his or her home
• The signature of the person in charge of receiving medications at a nursing home or other facility.

For prescriptions that pharmacies mail to members, we request that the pharmacy provide a dated “proof of receipt and delivery” — the medication can’t be left on the porch. Whether the pharmacy uses its own courier or an external courier, it must provide the receipt signed by the member, representative or caregiver showing the member received the medication.

Part of the pharmacy audit process is to verify patient receipt of medications. If we can’t verify signatures during an audit, we’ll seek a refund of those prescriptions. If you disagree with an audit finding, you can appeal by submitting a signed customer statement that has the:

• Prescription number
• Medication
• Quantity
• Date of receipt
• Patient’s full name, address and telephone number