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September 2015

Provider Inquiry to add new call prompt

Provider Inquiry will add a dedicated, specialty customer service team, as a pilot project Oct. 1, 2015, to support the complex needs of:

  • Skilled nursing facilities
  • Durable medical equipment and prosthetics and orthotics specialists
  • Injection and infusion therapy service providers
  • Outpatient psychiatric centers

When you call Provider Inquiry, an automated phone line will prompt you through a series of questions. Then, if your question relates to one of these areas, you’ll be routed to a representative specially trained to discuss the claims and benefit structures unique to these areas.

Your satisfaction is our business. And our team stands ready to resolve your issues as quickly and accurately as possible in a consultative, personable manner.

Note: These changes do not apply to Medicare Advantage, Blue Care Network or the Federal Employee Program®.

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*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2014 American Medical Association. All rights reserved.
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