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August 2015

Magellan will stop servicing Blue Cross behavioral health authorization requests Oct. 1

Providers are strongly encouraged to finish all activities they have with Magellan Behavioral of Michigan Inc. as soon as possible. This includes incomplete authorizations and continued stay reviews, as well as initiating denial appeals or inquiries for dates of service prior to April 1, 2015.

New Directions LLC began managing Blue Cross Blue Shield of Michigan’s behavioral health services on April 1, replacing Magellan. Magellan discontinued the fax and e-mail process and contacts for obtaining authorizations on April 22. It will discontinue servicing of Blue Cross authorizations and related appeals effective Oct. 1.

Group accounts that have behavioral health services currently managed by another vendor arrangement are not affected by this reminder. This includes the State of Michigan, autos customers, UAW retirees and DENSO. The transition to New Directions does not affect these customer groups or network providers.

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