Federal Employee Program^® member information transitioned from CAREN to PARS

In June 2015, FEP member benefit information became available through the Provider Automated Response System, also known as PARS.

PARS provides benefit information for medical (professional and facility), dental, hearing and prescription drug lines of business. Vision benefit information is not available.

The phone number to call to obtain benefit information for FEP members remains the same: 1-800-840-4505. To access a member’s information, you’ll be asked to state the eight digits following the letter "R" of the member’s contract number.

The transition to PARS offers these improvements:

• Benefits are categorized as they are with other PARS phone lines. This allows you to hear benefits specific to your provider specialty and limit the amount of time you spend on the phone.

• You also have the option to request a fax or email of the benefit information obtained through PARS. This gives you date- and time-stamped benefit verification. Setup instructions for faxes and emails are provided on the PARS phone lines.

If you have any concerns or questions about the system, email us at pibs@bcbsm.com.