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July 2015

ValueOptions to administer mental health, substance abuse claims for FCA non-bargaining unit members

Mental health and substance abuse claims for Fiat-Chrysler Automobiles (FCA US, LLC) non-bargaining unit members will be administered by ValueOptions, effective July 1, 2015. Previously, ValueOptions was only used for precertification.

Members will receive a new identification card with an issue date of June 2015.

Blue Cross Blue Shield of Michigan will reject claims that are not submitted to ValueOptions for dates of service July 1, 2015 and beyond. Health care providers who submit claims for these services will receive a message instructing them to bill ValueOptions. Please note that Blue Cross will assume responsibility for inpatient hospitalization claims if admitted prior to July 1, 2015.

Claims can be submitted directly through ValueOptions’ secure portal, ProviderConnect. If you have any questions about using ProviderConnect, contact the ValueOptions e-support help desk at 1-888-247-9311, Monday through Friday from 8 a.m. to 6 p.m. Eastern time or by email at e-supportservices@valueoptions.com.

The mailing address for paper claims is ValueOptions, P.O. Box 930829, Wixom, MI 48393-0821.

If you have mental health or substance abuse questions about such issues as claims, benefits, eligibility, precertification or cost sharing for FCA non-bargaining unit members, call ValueOptions toll-free at 1-800-346-7651. (This is the same number that was previously used for precertification, and it will continue to be used for precertification for inpatient hospitalization.)

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2014 American Medical Association. All rights reserved.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and
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