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March 2015

Precertification services offers extended hours

To improve the timeliness of precertification requests, Precertification Services has added staff to its Saturday shifts and will also staff certain holidays.

You may submit precertification requests 24 hours a day, seven days a week. Standard turnaround time is usually one business day.

In addition, a Critical Precertification Service Inquiry line was upgraded to mobile service. You can still call 1-313-448-3619 during normal hours of operation, Monday through Friday, from 8 a.m. to 6 p.m. and on Saturdays from 8 a.m. to 4 p.m.

For additional information or questions, contact your provider consultant.

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