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September 2014

The Blues make it easier for members to manage their own health plan at bcbsm.com

To help your Blues patients understand and better manage their health coverage, encourage them to register at bcbsm.com so that you and your staff can spend less time handling benefit questions and more time providing quality health care.

When members create an account at bcbsm.com and log in, they have access to:

Personal snapshot of their plan: Your patients with Blues coverage can go online and check out easy-to-understand charts that show deductible and coinsurance information, recent claims activity and other important cost information that will help them better understand what they may owe you after visiting your office. They can access their claims information on-demand and retrieve Explanation of Benefits statements before they arrive in the mail.

Virtual ID card: Now, when a member forgets to bring their Blues ID card to their appointment, they can easily log in to their account at bcbsm.com through their mobile device and show their virtual ID card to you as proof of coverage. Access to this great feature and other plan information is available 24 hours a day, seven days week with a mobile device.

Powerful doctor and hospital search: Members can find doctors or hospitals that accept their coverage with our Find a Doctor feature at bcbsm.com. They can search by location, specialty, extended office hours, languages spoken and more, and even read reviews from other patients and leave reviews of their own. Plus, we’ve made it easy for them to compare quality and estimate treatment costs for more than 400 health services across the country.** Our Find a Doctor feature has the ability to bring you additional patients more suited to your specialty.

If you would like more information about the benefits of our site for your Blues patients, contact your provider consultant.

Note: Federal Employee Program® members cannot register on bcbsm.com as FEP has its own secure member portal that members access through fepblue.org.

**Cost information for PPO members only.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2013 American Medical Association. All rights reserved.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and
independent licensees of the Blue Cross and Blue Shield Association.