My Advocate^™ appointment scheduling underway

Member outreach initiatives are underway to encourage select Blue Cross Medicare Advantage members to schedule wellness visits with their physicians. Provider offices should expect an influx of calls from our members and the My Advocate appointment scheduling service.

My Advocate is a suite of member services offered by Altegra Health, an independent company that contracts with BCBSM to provide these services free of charge to our Medicare Advantage members.

These services include locating community programs that may save our members money on various health care needs, such as medical supplies, medications and everyday living expenses. The My Advocate program also provides education to our members on specific health issues and how to effectively communicate health concerns with their doctors.

We also encourage our members to visit their doctor regularly, take medications as prescribed and alert the appropriate doctor when issues arise. It’s our goal to provide our Medicare Advantage members with a quality service to aid them in maintaining their health without any additional out-of-pocket expenses.

What you need to know:

• My Advocate will schedule appointments directly with your office staff while they have the member on the phone.
• A confirmation fax will be sent to your office 24 to 48 hours prior to the member’s visit. The confirmation fax will include the member’s gaps in care and basic medical history.

Please notify your staff members of this outreach initiative in order to better prepare them for the increasing volume of calls and to create a pleasant experience for your patients over the next several weeks.