Reminder: Blues provider servicing changes taking place

As you may have read in the March Record, we’re reorganizing our provider servicing staff to better serve you.

Previously, most providers had one BCBSM provider consultant and one BCN provider representative, but we’re transitioning to a new arrangement that gives you one Blues provider consultant for all your Blues needs.

In some cases, you’ll find that your Blues provider consultant has not changed. And hospitals that currently have separate consultants for professional and facility concerns will continue to have two consultants in the new model.

If you find that our service is not meeting your expectations and your provider consultant is not able to resolve your concerns, please send an email to ProviderOutreach@bcbsm.com or call Dan Martin, director of Provider Outreach, at 313-448-6228.