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April 2014

Here are answers to more questions about electronic fund transfers

This is part of a series of frequently asked questions about EFT.

In December 2013, Blue Cross Blue Shield of Michigan began offering electronic fund transfer as a payment option for our providers. Here are answers to some frequently asked questions that we hope will make this new process more convenient and user-friendly for you.

How do I enroll in EFT?
Enrolling is easy. Log in at bcbsm.com, click on Register Provider and follow the instructions. You also can call our help desk at 1-877-258-3932 or your provider consultant for help with enrolling.     

How do I change my financial institution information?

  • Visit bcbsm.com and log in.
  • Under Electronic Funds Transfer, click on Update provider.
  • Enter the required information and click on submit.

Please allow three to five weeks for the system to update. You’ll receive paper checks and vouchers until that update occurs.

What if the money isn’t in my account when it’s supposed to be?
Before emailing your inquiry, please verify the following information:

  • You’ve received the confirmation letter that your registration has been successfully completed.
  • You haven’t changed your financial institution since you registered.
  • The account on the registration form is open and active.
  • Your financial institution hasn’t changed its policy on fund availability.
  • You’ve submitted claims and they’re scheduled for payment.

If you’ve confirmed all of the above information and you still haven‘t received a payment for a Blues commercial product, email us at providereft@bcbsm.com.  

If you’ve confirmed all of the above information and the funds are for Blue Cross CompleteSM and you still haven‘t received a payment, call Emdeon at 1-866-506-2830.

How do I tell where my EFT payment was deposited?
Please contact your financial institution and speak with the branch manager for assistance. If they’re unable to locate the deposit, please email providereft@bcbsm.com, and we’ll get back to you as soon as we can.

When are funds transferred to my account?

Type of claim

Transfer day

Professional local and MOS claims

Wednesday

Professional NASCO claims (includes FEP)

Wednesday

Professional BCN claims

Friday

Professional and facility IKA claims (Medicare Plus Blue)

Tuesday

Facility local and MOS claims

Tuesday

Facility NASCO claims (includes FEP)

Wednesday

Facility BCN claims

Friday

I can’t access my vouchers electronically. What should I do?
Call our Web support help desk at 1-877-258-3932 and we’ll be happy to help you.

For more information or questions, please contact your provider consultant.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2013 American Medical Association. All rights reserved.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and
independent licensees of the Blue Cross and Blue Shield Association.