Here are answers to questions about Medicare Plus Blue^SM electronic fund transfers

In December 2013, Blue Cross Blue Shield of Michigan Medicare Advantage PPO began offering electronic fund transfer as a payment option for our providers. Provider vouchers are also now distributed electronically. However, as we implemented this new system, we received some feedback from health care practitioners and are working to address your comments as soon as possible.

Here are some frequently asked questions that we hope will make this new process more convenient and user-friendly for you. This information was also shared in a February web-DENIS message.

How do I enroll in EFT?
Enrolling is easy. Log in at bcbsm.com, click on Register Provider and follow the instructions. You also can call our help desk at 1-877-258-3932 or your provider consultant for help with enrolling.     

How do I change my financial institution information?

• Visit bcbsm.com and log in.
• Under Electronic Funds Transfer, click on Update provider.
• Enter the required information and click on submit.

Please allow three to five weeks for the system to update. You’ll receive paper checks and vouchers until that update occurs.

What if the money isn’t in my account when it’s supposed to be?
You’ll need to verify the following:

• You received your EFT registration confirmation letter.
• You haven’t changed your financial institution since you registered.
• The account on the registration form is open and active.
• Your financial institution hasn’t changed its policy on fund availability.
• You’ve submitted claims and they’re scheduled for payment.

If you’ve confirmed all of the above information and you still haven’t received a payment for a BCBSM Medicare Advantage PPO product, email us at providereft@bcbsm.com.

How do I tell if a check was issued using EFT?
A check number that begins with a six indicates electronic funds. If the check number begins with any other number, the check will be delivered by postal mail.

How do I find out where my EFT payment was deposited?
Send an email to providereft@bcbsm.com, and we’ll get back to you as soon as we can.

When are funds transferred to my account?
Providers will receive the “835” record every Saturday, and funds should be deposited every Tuesday.

I can’t access my vouchers electronically. What should I do?
Call our Web support help desk at 1-877-258-3932 and we’ll be happy to help you.

You’ll also find a helpful frequently-asked-questions document about EFT when you log in at bcbsm.com. A general guideline document will soon be posted at bcbsm.com/provider/ma.

For more information or questions, please contact your provider consultant.