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November 2013

Blues asking hospital administrators for feedback

Blue Cross Blue Shield of Michigan is conducting its 2013 satisfaction survey of hospital administrators this month.

Called the 2013 BCBSM Hospital Patient Account Manager Satisfaction Survey, the survey was sent in October to patient account managers or billing directors at hospitals. One account manager from each acute care participating hospital was invited via email to complete the online survey, which asks about their experiences with BCBSM representatives, claims processing and patient information systems.

We’ll use the data that we collect from this survey, combined with feedback from past surveys, to help develop initiatives to improve our daily interactions with facilities. The results will allow us to assess our performance and identify specific areas where we need to make improvements.

Your feedback is very important to us, so please take the time to respond.

An independent research firm is conducting the survey and tabulating the results, which will be an aggregate of all responses.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2012 American Medical Association. All rights reserved.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and
independent licensees of the Blue Cross and Blue Shield Association.