The Record - for physicians and other health care providers to share with their office staffs
Forward to a friend  |  Subscribe  |  The Record Archive  |  Contacts  |  bcbsm.com  |  Print this article
November 2013

BCBSM wants to hear from office staff in 2013 satisfaction survey

Blue Cross Blue Shield of Michigan is requesting feedback from physician office and billing managers through the 2013 Physician Office Staff Satisfaction Survey.

The survey was mailed in October to participating M.D. and D.O. offices and can be returned by mail or completed online. It includes questions about claims processing, patient information systems and your experiences with BCBSM representatives.

We’re committed to improving our relationship with physician offices. The survey is one way for us to assess our progress and identify opportunities for providing you with better service.

An independent research firm is collecting and tabulating results from the survey on our behalf. The information you provide is confidential, and your responses will be combined with those from other physician offices.

We appreciate the feedback we’ve received in past years and hope to hear from you again this year.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2012 American Medical Association. All rights reserved.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and
independent licensees of the Blue Cross and Blue Shield Association.