The Record - BCBSM MIChild 2012 Consumer Assessment of Healthcare Provider and Systems survey shows patient satisfaction

Blue Cross Blue Shield of Michigan’s MIChild program sent a survey to 900 families asking whether they’re satisfied with the quality of care and customer service provided by doctors in the Blue Cross network. The 2012 Consumer Assessment of Healthcare Provider and Systems survey garnered 270 responses.

Blue Cross Blue Shield of Michigan – MIChild
	Trended Data
Composite Measures	2009	2010	2011	2012
Getting Care Quickly	93%	95%	94%	96%
Shared Decision-Making	68%	71%	69%	70%
How Well Doctors Communicate	95%	97%	97%	96%
Getting Needed Care	88%	92%	92%	90%
Customer Service	89%	90%	95%	94%
Overall Rating Measures
Health Care	88%	92%	90%	94%
Personal Doctor	89%	90%	91%	93%
Specialist	86%	89%	90%	89%
Health Plan	93%	91%	95%	96%
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Sample Size	900	900	900	900
Number of Completes	359	396	364	270
Response Rates	41%	46%	41%	30%