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If you want to access all available info about a patient, you'll need to start by entering your PIN—the provider identification number we assigned to you when you enrolled. If you don't have your PIN, you can still get benefits and eligibility.

Then you'll need to enter your specialty, the patient's contract number, date of birth and the first five letters of their first name.

Professional providers include:

  • General practice
  • Women's health
  • Mental health
  • Pediatrics
  • Podiatry
  • Chiropractic
  • Ambulance
  • DME
  • Orthotics and prosthetics

Want a handy guide that includes the basics plus some FAQs? You can download and print this brochure: Using the Provider Automated Response System for professional providers (PDF).