Billing Members

For more information, see the Medicare Plus Blue℠ PPO manual (PDF) or the Blue Cross® Medicare Private Fee for Service manual (PDF).

Collect copayments or coinsurance at time of service

The member is responsible for cost-sharing amounts and you may collect them at the time of service.

Balance billing is not allowed

You may collect only applicable cost-sharing from Medicare Plus Blue PPO or Blue Cross® Medicare Private Fee for Service members and may not otherwise charge or bill them.

Refund over-billed members

If you collect more from a member than the applicable cost-sharing, you must refund the difference.

Coordination of benefits

If a member has primary coverage with another plan, submit a claim for payment to that plan first. Bill BCBSM as the secondary coverage and include the Explanation of Benefit Payments statement from the primary plan with your claim. The amount we will pay depends on the amount paid by the primary plan. We follow all Medicare secondary-payer laws (PDF).

Noncovered services

Sometimes you and your patient may decide that a service or treatment is the best course of care, even though it isn't covered by their Medicare plan.

If you believe that a service won't be covered, you need to tell the member before the service is performed. If the member acknowledges that it won't be covered by their Medicare plan and agrees that he or she will be solely responsible for paying you, you may perform and bill the member for the noncovered service. This decision is between you and your patient. The notification and member acknowledgement must be in writing.