As of July 14, 2017, all professional providers will now need to contact PARS (Provider Automated Response System) to obtain claims information. The hours that a provider will be able to transfer to a provider servicing representative are unchanged, however PARS can provide claims status and eligibility and benefits information 24 hours a day, seven days a week.

Call us about benefits and eligibility:

Michigan providers

1-800-344-8525

Providers outside of Michigan

1-800-676-2583

FEP provider inquiry

1-800-482-3600

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Federal Employee Program
Blue Cross Blue Shield of Michigan
P.O. Box 2599
Detroit, MI 48231-2599

Pharmacy provider inquiry

1-800-437-3803, option 2

As of July 14, 2017, all professional providers will now need to contact PARS (Provider Automated Response System) to obtain claims information. The hours that a provider will be able to transfer to a provider servicing representative are unchanged, however PARS can provide claims status and eligibility and benefits information 24 hours a day, seven days a week.

Call us about claims:

Area code

Phone number

Hours

248, 313, 586, 734, 810
or outside Michigan
1-800-344-8525 8:30 a.m. to 5 p.m.
517, 989
1-800-344-8525 8:30 a.m. to 5 p.m.
231, 269, 616, 989
(Alcona, Alpena, Crawford, Iosco,
Montcalm, Montmorency, Ogemaw,
Oscoda, Otsego, Presque Isle
and Roscommon counties)
1-800-344-8525 8 a.m. to noon
1 p.m. to 5 p.m.
906 1-800-344-8525 8:30 a.m. to noon
1:05 p.m. to 5 p.m.
Outside Michigan 1-800-344-8525 8:30 a.m. to 5 p.m.
For questions about Blue Cross
Blue Shield of Michigan employees only,
call our Ombudsman office
1-877-258-0167
1-313-225-8748
8:30 to noon
12:50 to 5 p.m.

 

Write to us:

Area code Address
248, 313, 517, 586, 734, 810,
947, 989 or outside Michigan
Blue Cross Blue Shield of Michigan
P.O. Box 2227
Detroit, MI 48231-2227
231, 269, 616
(West Michigan Service Center)
Blue Cross Blue Shield of Michigan
P.O. Box 230589
Grand Rapids, MI 49523-0589
906 Blue Cross Blue Shield of Michigan
Provider Inquiry
415 S. McClellan Ave.
Marquette, MI 49855
For questions about Blue Cross Blue Shield
of Michigan employees only, call our Ombudsman
office
Ombudsman Service Center —
Mail Code 0420
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998