As of July 14, 2017, all facility providers will now need to contact PARS (Provider Automated Response System) to obtain claims information. The hours that a provider will be able to transfer to a provider servicing representative are unchanged, however PARS can provide claims status and eligibility and benefits information 24 hours a day, seven days a week.

Call us about benefits and eligibility

Michigan providers

phone icon 1-800-249-5103

Providers outside of Michigan

phone icon 1-800-676-2583

Call us about claims

Area code

Phone number

Hours of operation

248, 313, 517,
586, 734, 810, 947, 989
1-800-249-5103 7:30 a.m. to noon
1 to 4 p.m.
231, 269, 616, 989
(Alcona, Alpena, Crawford,
Iosco, Montcalm, Montmorency,
Ogemaw, Oscoda, Otsego,
Presque Isle and
Roscommon counties)
1-800-249-5103 7:30 a.m. to noon
1 to 4 p.m.
906
1-800-249-5103 8:30 a.m. to noon
1:05 to 5 p.m.
Outside Michigan
1-800-249-5103 7:30 a.m. to noon
1 to 4 p.m.


For questions about Blue Cross Blue Shield of Michigan employees only, contact the Ombudsman office at 1-877-258-0167 from 8:30 a.m. to noon or from 1 to 5 p.m.

Write to us

Area code

Mailing address

248, 313, 517, 734,
810, 947, 989 or outside Michigan
Facility and Special Programs
Provider Inquiry — Mail Code 0301
Blue Cross Blue Shield of Michigan
P.O. Box 33248
Detroit, MI 48232-4248
734, 810, 947, 989 or
outside Michigan
Provider Inquiry
Blue Cross Blue Shield of Michigan
P.O. Box 2227
Detroit, MI 48321-2227
231, 269, 616 Blue Cross Blue Shield of Michigan
P.O. Box 230589
Grand Rapids, MI 49523-0589
906 Provider Inquiry
Blue Cross Blue Shield of Michigan
415 S. McClellan Ave.
Marquette, MI 49855

For questions about Blue Cross Blue Shield of Michigan employees only, write to our Ombudsman office.

home icon
Ombudsman Service Center — Mail Code 0420
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998