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BCN Provider Servicing — West Michigan

This region includes the following counties:

Alcona, Allegan, Alpena, Antrim, Barry, Benzie, Berrien, Calhoun, Cass, Charlevoix, Cheboygan, Crawford, Emmet, Grand Traverse, Ionia, Iosco, Kalamazoo, Kalkaska, Kent, Lake, Leelanau, Mackinac, Manistee, Mason, Mecosta, Montcalm, Montmorency, Muskegon, Newaygo, Oceana, Ogemaw, Oscoda, Otsego, Ottawa, Presque Isle, Roscommon, St. Joseph, Van Buren and Wexford

General Contacts

Manager, Provider Affairs Cynthia L. Swain
CSwain@bcbsm.com
616-956-5723
Toll-free West Region
provider servicing
1-800-968-2583, Ext. 6158
Behavioral health
provider servicing
Cynthia L. Swain
CSwain@bcbsm.com
616-956-5723
Dialysis and home infusion
provider servicing
Cynthia L. Swain
CSwain@bcbsm.com
616-956-5723

Metropolitan Grand Rapids

Medical Care Group, Hospital or Other Provider Type Provider Affairs
Contact Information
Counties
  • Advantage Health, PC
  • Mary Free Bed Hospital
  • Provider Risk Management
  • St. Mary’s Health Services
  • We Are For Children


Kim Reed
616-285-5283
kreed@bcbsm.com



Kent, Ottawa
  • Carson City Hospital
  • Ionia County Memorial Hospital
  • Kelsey Memorial Hospital
  • Spectrum Health Hospitals
  • Spectrum Health Kent Community Campus
  • Spectrum Health Reed City Campus


Kerry Radtke
517-322-4614
kradtke@bcbsm.com



Kent, Montcalm and Ottawa
  • Spectrum Health Primary Care


Julie Steinacker
517-322-8220
jsteinacker@bcbsm.com



Kent
  • Carson Health Network


Ted Drozd
517-322-8114
tdrozd@bcbsm.com



Ionia
Montcalm
  • Greater Montcalm PHO
  • Mecosta County Medical Center


Heather Peterson
616-977-6157
hpeterson1@bcbsm.com



Mecosta
Montcalm
  • Metro Health Hospital System
  • Metro Health PHO
  • Michigan Medical PC
  • West Michigan Physicians
  • Zeeland Community Hospital
  • Zeeland PHO


Katie Rogers
616-285-3093
krogers2@bcbsm.com



Allegan
Kent
Montcalm
Newaygo
Ottawa

Southwest Michigan

Medical Care Group, Hospital or Other Provider Type Provider Affairs
Contact Information
Counties
  • Battle Creek Health Systems
  • Borgess at Woodbridge
  • Borgess Medical Center
  • Borgess — PIPP
  • Bronson Physicians
  • Bronson Methodist Hospital
  • Community Hospital in Watervliet
  • Healthcare Midwest Surgical Center
  • Integrated Health Partners
  • Lakeland Medical Center
  • Lakeland/Niles
  • Lakeview Community Hospital
  • Oaklawn Hospital
  • ProMed Healthcare
  • South Haven Community Hospital
  • SW Michigan Rehab (outpatient only)
  • Three Rivers Area Hospital
  • Westside Family Medical Center


Nadine Kugler
269-321-7661
nkugler@bcbsm.com



Berrien
Branch
Calhoun
Cass
Kalamazoo
St. Joseph
Van Buren
  • Allegan General Hospital
  • Holland Community Hospital
  • Holland Community PHO
  • Pennock Hospital
  • Physicians for Patients Blue


Kim Reed
616-285-5283
kreed@bcbsm.com



Allegan
Barry
Ottawa

West Shore

Medical Care Group, Hospital or Other Provider Type Provider Affairs
Contact Information
Counties
  • Cadillac Hospital Systems
  • Gerber Memorial Hospital
  • Hackley Hospital
  • Lakeshore Community Hospital
  • Lakeshore Health Network
  • Memorial Medical Center (Ludington or Mason county)
  • Mercy Muskegon
  • North Ottawa Community Hospital
  • Pine Medical, PC


Heather Peterson
616-977-6157
hpeterson1@bcbsm.com



Lake
Mason
Mecosta
Muskegon
Newaygo
Oceana
Ottawa
Wexford
  • Alpena General Hospital
  • Charlevoix Area Hospital
  • Cheboygan Memorial Hospital
  • Grayling Otsego Memorial Hospital
  • Kalkaska Memorial Hospital
  • Mackinac Straits Hospital
  • Mercy Grayling Hospital
  • Munson Medical Center
  • Northern Michigan Hospital
  • Paul Oliver Memorial Hospital
  • Tawas St. Joseph Hospital
  • West Shore Medical Center


Barbara Patten
231-941-6026
bpatten1@bcbsm.com

 

Northern Region

Area Code Provider Affairs
Contact Information
Counties
  • 231

Barbara Patten
231-941-6026
bpatten1@bcbsm.com

Antrim, Benzie, Charlevoix, Cheboygan, Emmet, Grand Traverse, Kalkaska, Leelanau, Manistee and Otsego
  • 989

Barbara Patten
231-941-6026
bpatten1@bcbsm.com

Alcona, Alpena, Antrim, Charlevoix, Cheboygan, Crawford, Emmet, Iosco, Mackinaw, Montmorency, Ogemaw, Oscoda, Otsego, Presque Isle and Roscommon

Statewide

Medical Care Group, Hospital or Other Provider Type Provider Affairs
Contact Information
  • Lab (JVHL) 

Stephine Sarver
810-720-6740
ssarver@bcbsm.com

West Region Provider Contracting — Ancillary

Provider Type Provider Affairs
Contact Information
  • Joint Venture Hospital Laboratories (JVHL) — statewide

BJ Byers
Provider Affairs manager
989-249-3367
Bbyers1@bcbsm.com

  • Home infusion — statewide

Julie Hambright
Contract administrator
248-455-3468
jhambright@bcbsm.com

  • Dialysis — statewide

Open
Contract administrator
248-455-3524

  • Chiropractors — statewide

Michael VanPutten
Contract administrator
616-956-5734
mvanputten@bcbsm.com

West Region Provider Contracting — Behavioral Health

Provider Type Provider Affairs
Contact Information
  • Outpatient psychiatric clinics and substance abuse centers

Tony McMurtry
Contract administrator
517-322-4271
tmcmurtry@bcbsm.com