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BCN Behavioral Health Services (Mental Health /Substance Abuse)

BCN behavioral health services do not require a referral from the member's primary care physician. However, the PCP can recommend a BCN-affiliated behavioral health provider to the member. The member can also initiate services by making an appointment with a BCN behavioral health provider. A list of BCN behavioral health providers is available at MiBCN.com/find. Members can also call the behavioral health phone number on the back of their ID card. The behavioral health provider must call BCN for an authorization.


Provider Inquiry – Behavioral Health:
During business hours:1-800-688-3290 (Monday through Friday, 8 a.m. to 5 p.m.)
After business hours: 1-800-482-5982


Member Contact Information:

  • BCN HMO members call: 1-800-482-5982
    Monday through Friday (except holidays), 8 a.m. to 5:30 p.m.
  • BCN Advantage members call: 1-800-431-1059
    7 days a week, including holidays, 8 a.m. to 8 p.m.
  • BlueCaid members call: 1-800-228-8554
    Monday-Friday (except holidays), 8 a.m. to 5:30 p.m.

TTY – all members: 1-800-649-3777


Blue Care Network/BlueCaid/BCN Advantage
Behavioral Health Services
2311 Green Road
Ann Arbor, MI 48105-2966