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24-Hour Health Coach Hot Line

If you have BlueHealthConnection as a benefit of your plan, our Health Coach Hot Line is free, confidential and available 24/7.

Our Health Coach Hot Line is ideal for members who have general medical questions or want more information about a specific condition. It should not be used for medical emergencies.

BlueHealthConnection: 800-775-2583

Our Health Coach Hot Line provides you with access to registered nurses and other health education materials. Supported by board-certified physicians, our nurses assist individuals who may be uncertain about whether to seek medical care.

These skilled and knowledgeable nurses:
  • Discuss at-home treatments for minor illnesses and injuries
  • Share tips for healthy lifestyles
  • Offer guidance on controlling or effectively managing chronic conditions such as asthma or diabetes
  • Answer questions regarding pending surgeries
  • Help members understand medical tests
  • Suggest available community resources
  • Mail health education materials
  • Refer members to disease management programs
  • Provide research information on rare medical conditions
  • Dispense educational information on preventive care like mammograms, immunizations, prostate screenings and more