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What is the MyBlueSM Concierge program?

Who is this for?

Learn more about your BCN Advantage plan.

If you're a BCN AdvantageSM member, this information will tell you about the concierge program that comes with your plan.

Navigating your health plan can be tricky. You might feel like you need a personal assistant just to make sense of it all.

The good news? You already have one.

Your BCN Advantage HMO-POS or HMO plan comes with a concierge program that helps you learn more about your plan’s benefits and how to use them.

When you have one of these plans, you’ll have a dedicated concierge who will call you to introduce you to your plan.

They’ll tell you about benefits you might not know about, including:

  • Your dental and vision coverage, and an option to buy more coverage if you’d like it.
  • Preventive services at no additional cost.
  • Transportation to and from doctor appointments for some plans.
  • BlueCard® and Silver Sneakers®, if your plan has them.


They’ll also help you with things like:

  • Making doctor appointments.
  • Connecting with a customer service agent when you have a coverage or claim issue.
  • Getting in touch with our care management team if you have a chronic condition.
  • Learning what preventive measures you can take to maintain and improve your health.