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Questions, Complaints and Grievances

As a Medicare customer, you have certain rights. These include things like the right to health privacy and the right to get timely information about your plan. If you think we’ve violated one of these rights, you can file a complaint or grievance. This section will tell you more about that, plus what to do if you think you’ve come across Medicare fraud.

Frequently asked questions

Requesting a report

We want you to be informed about our plans. That includes sharing how many grievances and appeals have been filed by members. We can also tell you about the number of exceptions—when we've approved a prescription for a drug not on your plan's drug list or waived rules around it.

To get a report, call the Customer Service number on the back of your Blues ID card. If you don't have that number handy or would like to mail your request, you'll find phone numbers and addresses in contact us.

Related Medicare 101 items

©1996-2015 Blue Cross Blue Shield of Michigan is a nonprofit corporation and independent licensee of the Blue Cross and Blue Shield Association. State and Federal Privacy laws prohibit unauthorized access to Member's private information. Individuals attempting unauthorized access will be prosecuted.

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Page Last Updated Mon Jul 07 13:37:43 EDT 2014