How do I end my membership?
Who is this for?
If you’re a Medicare Advantage member and want to cancel your plan, this information will tell you when and how to do it.
If you're not happy with the Medicare Advantage plan you choose, you can cancel it. But there are certain times to do it. And it depends on whether you're changing to a new Medicare Advantage plan, or you want to leave Medicare Advantage all together.
Read more about when you can leave your plan below.
During the annual enrollment period
The annual enrollment period happens between Oct. 15 and Dec. 7 every year. This is the time when anyone can choose a new Medicare Advantage plan and leave their current one. Or you can simply leave Medicare Advantage and use Original Medicare only.
If you do this, your membership ends on Jan. 1, when your new plan’s coverage begins.
During the Medicare Advantage disenrollment period
During a special enrollment period
A special enrollment period is for people who qualify to change plans outside of the traditional enrollment and disenrollment periods. For example, if you move outside your plan's coverage area. Or you're newly eligible for Extra Help with Medicare prescription coverage.
During this period, you can:
- Change to another Medicare Advantage plan with or without a prescription drug plan.
- Change to Original Medicare with or without a prescription drug plan.
If you do this, your membership usually ends the first day of the month after we receive your request to change your plan.
Your rights and responsibilities when you leave our plan
When you leave one of our plans, there are laws around what we need to do for you, and what you need to do for us.
We need to:
- Process all plan cancellation requests
- End your membership when the government asks us to
- Give you a list of reasons in writing if we ask you to leave our plan
You need to:
- Pay any outstanding balances you owe us
If you think we've violated your rights, you can file a complaint with us or with the government.