medicare-id-card

Need a new ID card?

If your Blues ID card is lost, damaged or stolen, find out what you need to do to order a new card.

Contact Us

Are you shopping for Medicare plans?

Give us a call

1-888-563-3307
TTY users call 711
8 a.m. to 9 p.m. 
Monday through Friday

Let us call you

Let's talk in person

We can answer your Medicare questions and help you through the enrollment process.

Visit one of our walk-in centers

Are you already a Medicare member?

The best way to reach us is to call the number on the back of your Blues ID card or on your Explanation of Benefits statement. If you don't have either handy, find your plan below to learn how to contact us.

Did you buy your own insurance?

Medicare Plus BlueSM PPO Medicare Plus Blue PPO
Member Service Inquiry department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998
Call 1-877-241-2583
TTY users call 711

8 a.m. to 8 p.m.
Monday through Friday
BCN AdvantageSM HMO-POS and HMO BCN Advantage
Mail Code A103
Blue Care Network
2311 Green Road
Ann Arbor, MI 48105
Call 1-800-450-3680
TTY users call 711

8 a.m. to 8 p.m.
Monday through Friday
Prescription BlueSM PDP Medicare Prescription Blue PDP
Member Service Inquiry department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998
Call 1-800-565-1770
TTY users call 711

8 a.m. to 8 p.m.
Monday through Friday
MyBlueSM Medigap Blue Care Network
P.O. Box 5184
Southfield, MI 48086-5184

Call 1-800-662-6667
TTY users call 711

8 a.m. to 5:30 p.m.
Monday through Friday

LegacySM Medigap Individual Customer Care Center
Blue Cross Blue Shield of Michigan
P.O. Box 44407
Detroit, MI 48244-0407
Call 1-888-216-4858
TTY users call 711

9 a.m. to 5 p.m.
Monday through Friday
Are you a member of one of these groups?

You can find contact information specific to your plan on these websites:

Do you get insurance through your employer?

Medicare Plus Blue Group PPO Medicare Plus Blue Group PPO
Member Service Inquiry department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998
Call 1-866-684-8216
TTY users call 711

8:30 a.m. to 5 p.m.
Monday through Friday     

BCN Advantage HMO-POS and HMO BCN Advantage
Mail Code A103
Blue Care Network
P.O. Box 5184
Southfield, MI 48086‑5184
Call 1-800-450-3680
TTY users call 711

7:30 a.m. to 5 p.m.
Monday through Friday
Do you need to order prescription drugs?
Express Scripts® Home Delivery Pharmacy
www.express-scripts.com

HMO members: Call 1-800-229-0832
TTY users 1-800-716-3231
24 hours a day, seven days a week

PPO members: Call 1-877-801-2332
TTY users 1-800-716-3231
24 hours a day, seven days a week

Walgreens Mail Service Customer Care Center
www.walgreens.com/mailservice
Call 1-866-877-2392
TTY users 1-800-573-1833
24 hours a day, seven days a week
Do you need help finding durable medical equipment?
PPO members Call 1-877-241-2583
TTY users call 711

8 a.m. to 8 p.m.
Monday through Friday
HMO members looking for Northwood providers
Call 1-800-667-8496
TTY users call 711

8:30 a.m. to 5 p.m.
Monday through Friday
Do you need to file a complaint or report suspected fraud?
Privacy complaint line Call 1-800-552-8278
TTY users call 711
Report suspected Medicare fraud
    
Call 1-888-650-8136
TTY users call 711
Do you want more information about Medicare?
Medicare Helpline
www.medicare.gov
Call 1-800-633-4227
TTY users call 1-877-486-2048
24 hours a day, seven days a week
Michigan Medicare & Medicaid Assistance Program
mmapinc.org
Call 1-800-803-7174
TTY users call 711
Social Security Administration
www.socialsecurity.gov

Call 1-800-772-1213
TTY users call 1-800-325-0778 

©1996-2014 Blue Cross Blue Shield of Michigan is a nonprofit corporation and independent licensee of the Blue Cross and Blue Shield Association. State and Federal Privacy laws prohibit unauthorized access to Member's private information. Individuals attempting unauthorized access will be prosecuted.

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Page Last Updated Thu Jul 17 22:06:47 EDT 2014