How to request personal records

Who is this for?

Michigan Health Insurance – Customer Service – How To

If you need access to protected health information, whether it’s your own or someone else’s, this information explains how you can request it.

If you want to know when you had your tonsils out or how many times you’ve visited the chiropractor, you can find this type of information in your protected health information. That's what we call your personal medical records we keep on file. 

Here's how you can ask to see these records. If you need the personal health information of another person, living or deceased, we can help you do that as well.

Where do I get my own records?

You can get your protected health information three ways:

  1. Online: Log in to your account at Click Claims in the blue bar at the top of the page. If you’re looking for a specific health care service, you can filter your claims by date, patient, plan type and more using the Narrow Your Search tool in the left-hand column.
  2. Mail or fax this form. Fill out the Member Consent for Release of Protected Health Information (PDF). Then you can mail or fax it to us. Find the address and fax number on the second page.
  3. By phone: Call the Customer Service number on the back of your ID card and we'll help. You'll need to give your enrollee ID number.

How do I get someone else's records?

First, you need to get permission to view the records.

Blue Cross Blue Shield of Michigan
Mail Code X422
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

After you get permission, call the number on the back of the member's ID card. If you don't have access to the ID card, call us at 313-225-9000 for help.

Do you need a complete set of records?

The HIPAA designated record set includes a complete copy of your health information and any enrollment, claims processing, payment, case and medical notes. 

Here’s what you need to do to get a copy:

  1. If the records you need aren’t yours, follow the instructions above for getting permission.
  2. Fill out a Request for Access to Designated Protected Health Information Records (PDF). You’ll get a response within 30 days.

©1996-2015 Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association. We provide health insurance in Michigan.

State and Federal Privacy laws prohibit unauthorized access to Member's private information. Individuals attempting unauthorized access will be prosecuted.

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