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Tips for Using Member Secured Services
Who is this for?
If you're a Blue Cross Blue Shield of Michigan or Blue Care Network member, this information will give you helpful tips for using Member Secured Services to manage your account.
Looking for an easy way to manage your account with us? You'll want to try Member Secured Services.
If you haven't used it before, click on one of the questions below to get the most out of this great online resource.
How do I register for Member Secured Services?
- Do I choose my own User Name or will BCBSM or BCN provide this for me?
- Can my password be anything I want?
- Why do I need to setup security questions and answers?
How do I reset my password?
- How do I reset my password?
- What do these questions have to do with my password?
- Can my password be anything I want?
How do I register my PIN?
- What is a PIN and how do I get one?
- I lost my PIN. How do I request another PIN?
- When will I receive my PIN?
- More than five business days have passed and I haven't received my PIN. Can the PIN be reissued?
- How does a PIN protect me?
How do I change my User Name?
How can I get additional help?
How to register
Do I choose my own User Name or will Blue Cross Blue Shield of Michigan or Blue Care Network provide this for me?
As a member, you can create your own User Name. Choose one that has at least seven characters in length and is not already being used by another member.
Can my password be anything I want?
You can create your own unique password. Choose one that’s at least six characters in length and contains at least one letter and one number. Stay away from a password that’s the same as your User Name or one that has obscene words in it. Most importantly, make sure it’s easy to remember.
Why do I need to setup security questions and answers?
If you forget your User Name or password, these security questions and answers will help you regain access to the system.
How to reset my password
Go to Forgot Password and continue by following the prompts. This link can also be accessed from our home page at bcbsm.com. Click on the Login tab at the top right, then click on “Forget your username or password?”
What do these questions have to do with my password?
To protect your privacy, you should answer these questions correctly so that we can confirm that you are the authorized user before we can send you your password.
How to register my PIN
What is a PIN and how do I get one?
A personal identification number, or PIN, is a code randomly generated by BCBSM. It provides another layer of security to your protected health information that’s online. Your PIN will be mailed to the postal address you used when you registered.
I lost my PIN. How do I request another PIN?
If you lost the letter from Blue Cross Blue Shield of Michigan containing your PIN, you can request a new PIN. Follow these instructions and a new PIN will be mailed to you. (Please allow three to five days to receive your new PIN in the mail.)
- Log in to your online account.
- Click on the button to complete your PIN registration.
- Click on the link: "Lost your PIN?"
- Click on the button labeled "Issue New PIN."
Your PIN should arrive in three to five business days. An international delivery may take additional time.
More than five business days have passed and I haven't received my PIN. Can the PIN be reissued?
If you do not receive your PIN in the mail within five days after registering for an online account, please verify that we have your correct address by validating your address with your employer's benefit department or by calling the Customer Service number on the back of your ID card. Follow the instructions and a new PIN will be mailed to you. (Please allow three to five days to receive your new PIN in the mail.)
- Log in to your online account.
- Click on the button to complete your PIN registration.
- Click on the link: "Lost your PIN?"
- Click on the button labeled "Issue New PIN."
How does a PIN protect me?
A PIN adds another layer of security to your protected health information that's online. Since the PIN is mailed directly to you and is required to complete online registration, only you can access your protected health information on bcbsm.com.
How to change my username
Can I change my username?
Please call the Help Desk at 1-888-417-3479 for assistance.
How to get additional help
Who can I contact if I have Web support questions?
For Web support, please call the Help Desk at 1-888-417-3479 for assistance.
Who can I contact if I have health care plan questions?
If you have any questions about your health care plan, and you can’t find the answers in Member Secured Services or on our Contact Us page, please contact Customer Service at the toll-free number on the back of your ID card.
Contact Us
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