What is the Health Advocate™ program?

Who is this for?

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All Michigan-based Blue Cross members who enrolled through GlidePath®

The Health Advocate program is a free service that connects members who enrolled through GlidePath with a personal health care advisor, or advocate. Each advocate is there to help members make educated decisions about their health care.

What a Health Advocate does

A Health Advocate can help you:

  • Sort through information from doctors, dentists, specialists and other health care professionals
  • Schedule appointments and arrange second opinions
  • Set up special procedures and tests
  • Get answers about test results, diagnoses and medications
  • Research newest treatment options
  • Transfer medical records, X-rays and lab results
  • Negotiate payment plans for your out-of-network medical bills
  • Understand your appeal rights for bills from doctors, hospitals and other health care professionals
  • Find in-home care, adult day care, assisted living and long-term care
  • Understand Medicare, Medicaid and Medicare supplemental plans
  • Coordinate care between different doctors and hospitals
  • Research transportation to appointments

Using the Health Advocate service

If you enrolled through GlidePath then you and your family can use Health Advocate. Your spouse, dependents, children and parents can all call as often as they need to even if they’re not covered by your plan. And it doesn’t cost you anything.

To contact a Health Advocate, call 1-855-425-8585. You’ll get support from 8 a.m. to 9 p.m. ET Monday through Friday. After hours and on weekends, an operator will take your message. All conversations are private.