To submit a grievance as an individual customer, you or someone authorized by you in writing must submit a written statement of the problem to our Appeals and Grievance unit at the following address:
Appeals and Grievance Unit
Blue Care Network
P.O. Box 284
Southfield, Michigan 48086
The Appeals and Grievance unit will review your grievance and give you a decision within 35 calendar days.
The person or persons who review this appeal are not the same individuals who were involved in the initial determination. If an adverse determination is made, BCN will provide you with a written statement in plain English containing the reasons for the adverse determination, the next step of the grievance process and the forms to request the next grievance step. Upon request, we will provide, free of charge, all documents and records used to reach our determination.