From Blue Care Network

You may request an expedited grievance when:

  • A physician provides verbal or written confirmation that you have a medical condition for which the time frame for completing a standard grievance would seriously jeopardize your life or health or would jeopardize your ability to regain maximum function.
  • You believe that we have wrongfully denied, terminated or reduced coverage for a health care service prior to your having received that health care service, or you believe we have failed to respond timely to a request for benefits or payment.

Submit your request for an expedited grievance to us in writing by mail or by fax. Your physician must also confirm that your condition qualifies for an expedited grievance. Your physician's confirmation can be submitted in writing — by mail or by fax — or by telephone.

Mail or fax your request to:

Appeals and Grievance Unit
Blue Care Network
P.O. Box 284
Southfield, Michigan 48086
Telephone: 1-800-662-6667
Fax: 1-888-458-0716

We must provide our decision within 72 hours of receiving both your grievance and your physician's substantiation. If our decision is communicated to you verbally, we must provide a written confirmation within two business days.

If you do not agree with our decision, you may request an expedited external review from the Department of Insurance and Financial Services within 10 calendar days of receiving our decision.

From the State

You may request an expedited external review from the Department of Insurance and Financial Services when all three of the following conditions are satisfied:

  • A physician provides verbal or written confirmation that you have a medical condition for which the time frame for completing a standard external review would seriously jeopardize your life or health or would jeopardize your ability to regain maximum function.
  • You have filed a request with Blue Care Network for an expedited internal grievance. You do not have to wait for our final determination before you request an expedited external review.
  • You believe that we have wrongfully denied, terminated or reduced coverage for a health care service prior to you having received that health care service.

To request an expedited external review from the state, submit your request to the Department of Insurance and Financial Services at the same time you file your request for an expedited internal review with BCN or within 10 calendar days of receiving our final determination. Your request can be made over the phone or in writing.

Department of Insurance and Financial Services
Office of General Counsel - Appeals Section
P.O. Box 30220
Lansing, MI 48909-7720
Toll-free telephone: 1-877-999-6442

*Employee Retirement Income Securities

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Questions?

Privacy issues: To report a concern or if you think your protected health information has been compromised, please call 1-800-482-3787 or email privacy@bcbsm.com. Don't include any protected health information in your email. 

Other issues: For customer service, call the number on the back of your member ID card or 1-313-225-9000.