External Review

State process

Once you have exhausted our standard internal grievance process, you or your authorized representative may request an external review. Depending on your plan, the review will be conducted by the Michigan Commissioner of Financial and Insurance Regulation or the Office of Personnel Management.



Privacy issues: To report a concern or if you think your protected health information has been compromised, please call 1-800-482-3787 or email privacy@bcbsm.com. Don't include any protected health information in your email. 

Other issues: For customer service, call the number on the back of your member ID card or 1-313-225-9000.