Expedited External Review

State process

If you have filed a request for an expedited internal grievance, you may request an expedited external review. Depending on your plan, the review will be conducted by the Michigan Commissioner of Financial and Insurance Services or the Office of Personnel Management.

You may file a request for an expedited external review only when you think that we have wrongfully denied, terminated or reduced coverage for a health care service prior to your having received that health care service.



Privacy issues: To report a concern or if you think your protected health information has been compromised, please call 1-800-482-3787 or email privacy@bcbsm.com. Don't include any protected health information in your email. 

Other issues: For customer service, call the number on the back of your member ID card or 1-313-225-9000.