State process

If you are enrolled for coverage as an individual subscriber, with an insured group, or through a self-funded non-ERISA group, you are eligible under the state process. You have two years from the date of discovery of a problem to file a grievance with, or appeal a decision of, Blue Cross Blue Shield of Michigan.



Privacy issues: To report a concern or if you think your protected health information has been compromised, please call 1-800-482-3787 or email Don't include any protected health information in your email. 

Other issues: For customer service, call the number on the back of your member ID card or 1-313-225-9000.