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Health Coach Hot Line
Available 24/7, our Health Coach Hot Line provides Blue Cross Blue Shield of Michigan members with access to trained, courteous registered nurses and health educators who provide accurate information on a wide range of topics.
Using state-of-the-art information systems and supported by board-certified physicians, they also assist individuals who may be uncertain about whether to seek medical care.
These skilled and knowledgeable nurses:
- Discuss at-home treatments for minor illnesses and injuries
- Share tips for healthy lifestyles
- Offer guidance on controlling or effectively managing chronic conditions such as asthma or diabetes
- Answer questions regarding pending surgeries
- Help members understand medical tests
- Suggest available community resources
- Mail health education materials
- Refer members to disease management programs
- Provide research information on rare medical conditions
- Dispense educational information on preventive care like mammograms, immunizations, prostate screenings and more
