Suspicious telemarketing calls offering pain relief cream

Blue Cross Blue Shield of Michigan has received complaints from members about telemarketing calls involving medications. One such company offers “experimental pain relief cream” to replace your current pain medication. An example of a pre-recorded telemarketing message appears below:   

“America's national health care providers are now authorized to provide a new experimental pain relief compound to anyone suffering from physical pain or discomfort. This new pain relief compound is provided to you by your insurance carrier with no out-of-pocket expense to you and your pain relief cream can be shipped immediately.”  

We don’t know how these telemarketers receive their client lists but they are not associated with Blue Cross Blue Shield of Michigan. We have not partnered with these companies and will not share your medical or prescription information with anyone not authorized or directly involved in your care. Nor will we sell your personal information to other companies for these marketing purposes. 

Any company that provides prescription medication to you without a medical doctor directly involved in your personal care is committing fraud. You should always consult with your physician or pharmacist if you have any questions or concerns regarding your prescription medication.  

Federal law requires all telephone callers using pre-recorded messages to identify who is initiating the call and include a telephone number or address where the caller can be reached.

If you believe you have been the victim of a fraudulent telemarketing call involving prescription medication, the best course of action is to hang up and report it to the Blue Cross Blue Shield Anti Fraud Hotline at 1-800-482-3787.