Is the site back up? I am still experiencing some difficulties.
The site is currently back up. However, you may experience extended wait times to log in and some technical difficulties with login and registration. Blue Care Network members should use MiBCN.com to login.
If you registered prior to Sept. 18, 2009, you will need to reregister so that you can manage your health and health plan.
If you experience technical difficulties and need assistance please call 888-417-3479, 8 a.m. to 8 p.m., Monday through Friday. If you
have questions about your plan, please call Customer Service at the toll-free number on the back of your Blues ID card.
We're enhancing our Web site and have run into technical difficulties. We apologize for this inconvenience and appreciate your patience while we
work to complete our upgrades.
We're upgrading our Web site and, as result, all Blues members will need to reregister for Member Secured Services to be able to access our enhanced
features. Your personal data and protected health information is still intact — it has not been lost or damaged.
I am having trouble logging in or registering. What do I do?
If you have experienced an error, been denied access or had difficulty during the log in or registration process please contact Web Support at 888-417-3479,8 a.m. to 8 p.m., Monday through Friday.
I entered my PIN. Why can't I access all of the services?
None of your personal data or protected health information has been lost or damaged. The services are being restored
in waves and some data may be available earlier than others. We are working to restore full service as soon as possible. We apologize for this
inconvenience.
What if I have a CDH or HSA
account? How do I access my information?
If you used to visit hcbo.com, you can visit bcbsm.com/hcbo, and log in to Member Secured
Services and access your account information there. If you previously used bcbsm.com to log in, please call Customer Service toll-free at
the number on the back of your Blues ID card.
I cannot access some of the features in Member Secured Services. Where did they go?
Certain services are not available at this time but we are working to restore them. Some of the features that may be unavailable include claims and deductibles/maximums. We apologize for this inconvenience. If you need information about your plan while these services are unavailable, please call Customer Service at the toll-free number on the back of your Blues ID card.
I need to take my health assessment because my employer requires it. What should I do?
If your employer has required you to complete the health assessment and you have a compliance deadline, please contact your employer for details on possible deadline extensions.
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