How the Health Care Benefits Online tool works

Who is this for?

Learn how to use the Health Care Benefits Online tool to manage your employees' contracts.

If you’re a Human Resources representative for a company with national health insurance, this information will help you learn how to manage your employee enrollment using Health Care Benefits Online (HCBO).

We know that managing your employee enrollment takes a lot of work. But did you know that Health Care Benefits Online (HCBO) can help make your job easier?

This online tool lets you view and update your employees’ contracts and health care information. Log in to Group Secured Services to use it.

There are two levels of HCBO access: contract maintenance and eligibility verification.

Contract maintenance

With this level of access, you can:

  • View employees’ health care information
  • Verify coverage for all members on an employee's plan
  • Add employee contracts and dependents
  • Update employee contracts and dependent information

HCBO Contract Maintenance Training Guide (PDF)

Eligibility verification

With this level of access, you can:

  • View employees’ health care information
  • Verify coverage for all members on an employee’s plan

HCBO Eligibility Verification Training Guide (PDF)

HCBO training

To help you get the most out of the HCBO tool, we have two types of training available. 

Classroom training

Are you interested in attending a training session at Blue Cross Blue Shield of Michigan?

Please email us the date and time you’re available to meet.

Webinars

We ask that you register for our webinars at least three business days in advance. To register, please fill out one of these online forms: 

 

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