Managing My Account
We've made it easier for you to manage your health insurance policy with us. Below you'll find information about updating your coverage, adding or removing someone from your policy, requesting your personal records, paying your bill and much more.
Select a topic below to learn more.
Frequently asked questions
- How can I manage my Blue Cross Blue Shield of Michigan coverage online?
Want a convenient way to view your coverage? Log in to your account at bcbsm.com to put all your information at your fingertips.
- Ten tips for getting the most out of bcbsm.com
Manage your BCBSM and BCN health care coverage quickly and easily using your account at bcbsm.com.
- Already a member? Here's what you need to know.
We've improved our members' experience on our website. The site is useful, easy to use and enjoyable for members and people shopping for health insurance.
- Payments FAQ
If you pay the bills for an individual health care plan through us, this information will help you understand more about the payment process.
- How can I choose or change my primary care physician online?
It's easy to manage your health care information online. Find out how to make changes or choose your primary care physician here.
- How to keep your coverage accurate and up to date
Keep us up-to-date on any changes to your account information like adding someone to your plan or changing your address.
- How can I add or remove someone from my policy?
All of us experience some changes in life. Learn how you can add or remove someone from your policy.
- How can I change the address or name on my policy?
Learn how you can easily change your address or the name on your policy by filling out a change of status form.
- What do I need to know about calling customer service?
Learn about calling our customer service center for help with questions about your coverage.
- How do I manage my auto retiree policy?
The National Retiree Service Department can help you manage your policy and answer your benefits and claims questions.
- Career Transitions FAQ
Are you changing careers? Get answers to questions about health insurance coverage.
Plan documents and forms
- Change of Status Form for Blue Cross Blue Shield of Michigan PPO Members with Individual Health Plans
Blue Cross Blue Shield of Michigan PPO members with individual health plans should use this form to change their address, name, family size or coverage.
- Protected Health Information and Privacy Forms
These forms are for managing protected health information, which is what we call your private medical information we have on file.
- Change of Status Form
Employer-sponsored health plan members can use this form to update us when they have any changes to their status.
- Subscriber New Enrollment Form
Use this form to enroll in a new employer-sponsored health care plan. If you have any questions, please contact your employer.
- Blue Care Network Primary Care Physician Selection Form
You’ll use this form to select your primary care physician if you are enrolling in a Blue Care Network plan that's sponsored by your employer.
- BCN Physician Selection Form
This form is for members who have their own HMO coverage. Use it to select or change your primary care physician.
- Automatic Payment Plan Enrollment Form
You can use this form to have your health insurance payments automatically deducted from your personal checking or savings account.
- Change of Status Form Spanish Language
You can use this Spanish form to let us know of any changes to your status, like address changes, name changes or adding people to your policy.
- Medical Treatment History Request Form
Did Blue Cross Blue Shield of Michigan decline to pay for your medical service because we thought it related to a pre-existing condition? Use this form to tell us the service was for a different condition.
- Healthy Blue Living℠ BCN Qualification Form
Fill out the Blue Care Network qualification form with your doctor to enroll in a Healthy Blue Living or Healthy Blue Living Rewards health care plan.
- Blue Care Network Member Billing Form
If you're a Blue Care Network member and you get a bill from a doctor or hospital you feel you shouldn’t have to pay, use this form to send us the bill.