Important Information

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Curious about how we protect your privacy? Want to know your rights and responsibilities as a Blue Cross Blue Shield of Michigan or Blue Care Network member? You’ve made it to the right place.

This section contains important information about these and other topics. It'll help you understand the rules that govern our relationship with our members and customers, as well as our providers and suppliers.

Privacy practices

We know how important your privacy is to you. It's important to us too. This is how we protect the information you give us.
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Terms and conditions

Our terms and conditions let you know how you can interact with our website: what you can do and what you can't do.
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Rights and responsibilities

As a member of a health insurance plan, you have certain rights and responsibilities. Your rights are the things that you can expect from us. Your responsibilities are the things we expect from you.
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Code of business conduct

Blue Cross Blue Shield of Michigan and Blue Care Network operate under the highest standards of ethics and integrity. We ask our vendors to do the same.
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Policies and practices

This section explains things like how we determine coverage of care, our medical technology evaluation policy, Michigan HMO laws and more.
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Resolving problems

If you have a problem with your Blue Cross Blue Shield of Michigan or Blue Care Network health care plan, use this process to work towards a resolution.
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Our statement on accreditation

Accreditation is a method of assuring quality in health care. You can find out about our National Committee for Quality Assurance-accredited plans and how we inform you about each plan's status.
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Information for health care providers

If you're a provider in our network, we've gathered the information you'll need to stay up-to-date on privacy protection.
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Rate increase notices

If you're looking for information about premium rate increases, you'll find that here.
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Questions?

Privacy issues: To report a concern or if you think your protected health information has been compromised, please call 1-800-482-3787 or email privacy@bcbsm.com. Don't include any protected health information in your email. 

Other issues: For customer service, call the number on the back of your member ID card or 1-313-225-9000.