Talking Points are topics discussed by National Retiree Service representatives at UAW Retiree Council meetings. The information shared with the retirees will help clarify questions regarding health care benefits.

Note that each issue usually includes information on more than one topic.

• What is case management? (PDF)
  

• Understanding protected health information authorization forms (PDF)
  

• Know Your Benefits: inpatient hospital coverage (PDF)
  

• Deductibles, out-of-pocket maximums and how to resolve claims issues (PDF)
  

• Coordination of benefits (PDF)
  

• Know Your Benefits: emergency services and allergy tips (PDF)
  

• Holiday eating tips (PDF)
  

• A Closer Look at: coverage at non-participating hospitals (PDF)
  

• Understanding accidental and medical emergency coverage (PDF)
  

• A Closer Look at: emergency room services (PDF)
  

• Staying safe during a hospital stay (PDF)
  

• Benefits FAQ (PDF)
  

• A Closer Look at: physical therapy and occupational speech therapy (PDF)

• A Closer Look at: PET scans (PDF)