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August 2018

FEP helps members with their follow-up visits

The Blue Cross and Blue Shield Federal Employee Program® offers case management services to help members with their follow-up visits after a hospital stay. The services identify barriers members face and then aid them in overcoming these challenges.

If getting to a follow-up visit is a problem, members can use Teladoc®, FEP’s telehealth service.

Whether a patient has been admitted to a hospital for an illness, injury or behavioral/mental health or substance abuse issue, follow-up appointments are needed. Care coordination and member outreach are key to improving follow-up visit rates after hospitalization and lessening the chance of readmittance.

Discharge planners can help patients schedule follow-up appointments when the patient is discharged. And doctors’ offices can help by making reminder phone calls to patients before scheduled visits.

For more information about FEP’s care coordination and wellness programs, click here.

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*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2017 American Medical Association. All rights reserved.
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