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June 2018

We’ve streamlined the Blue Cross, BCN e-referral systems

The e-referral system has recently been upgraded to enhance users’ experience. The biggest change is the consolidation of the separate Blue Cross Blue Shield of Michigan and Blue Care Network e-referral systems into one portal.

Once logged in to the Provider Secured Services homepage, users only need to click the e-referral link to access the system for both Blue Cross and BCN cases. We’ve added a new sortable plan column within e-referral denoting the different cases.

Other e-referral changes include:

  • Updated language at the top of the dashboard homepage
  • Case communications are now sent to Utilization Management instead of Care Management
  • All references to BCN contact information have been removed from the Contact Us page

The e-referral User Guide and elearning modules have been updated on the Training Tools page of ereferrals.bcbsm.com to reflect these changes.

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*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2017 American Medical Association. All rights reserved.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and
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