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April 2018

Use PARS or web-DENIS for eligibility and benefit information

We’re requiring providers to use the Provider Automated Response System, or PARS, when calling to receive general benefit information. Our provider inquiry representatives will be available to help you if you’re unfamiliar with using PARS or if the information you’re looking for is not on PARS.

We would also like to remind you that you can use web-DENIS to obtain benefit and eligibility information online.

Making sure that you use PARS and web-DENIS for benefit and eligibility information will help you save time since you don’t have to wait in call queues.

For more information about PARS, check out the September Record article “Here are some tips for navigating PARS.”

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*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2017 American Medical Association. All rights reserved.
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