Popular Help Topics

Looking for help navigating through HIPAA compliance regulations? Want to know how health care reform will affect you? You've come to the right place.

We value our agents who work hard to deliver quality and affordable health care to our Michigan communities every day. That is why we've built this Help Center with you in mind.

We answer your questions from HIPAA compliance to navigating health care reform to the claims and appeals process.

If you have any questions about what you see here, please let us know right away.

Frequently Asked Questions

  • How do I find information on Medicare Enrollment?
    Blue Cross Blue Shield of Michigan and Blue Care Network agents learn how to enroll Medicare-eligible individuals in our suite of products.
  • HIPAA FAQ
    Learn more about HIPAA including compliance, the privacy rule, security standards, and your role in protecting your clients' personal health information.
  • Health Care Reform FAQ
    Agents can find answers to their important health care reform questions.
  • Department of Labor FAQ
    Find important Department of Labor information on the Employee Retirement Income Security Act (ERISA) including the claims and appeals process and timelines.
  • Medicare Retiree Drug Subsidy FAQ
    If you are receiving the Medicare Retiree Drug Subsidy or would like to, read more about this program.

Plan Documents and Forms

Overview of Individual Blues Coverage (PDF)
Find all the important information about your individual Blues health insurance plan.

Overview of Group Blues Coverage (PDF)
Find all the important information about your group Blues health insurance plan.

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